Privacy and Cookie Policy

The data controller is Suma Wholefoods

This policy:

  • Explains the different types of personal data that we collect
  • Explains how and why we collect & use your personal data
  • Explains when we'll share your data with other organisations and why we need to
  • Explains the rights & choices you have when it comes to your personal data

Personal Data that we Collect

When you register for an account you will provide us with:

When you register for an account you will provide us with:
  1. Your name.
  2. Your address.
  3. Your email address.
  4. Your telephone number.
  5. Information around opening times or access to the premises if applicable.
  6. Your credit or debit card details if you are paying by card. Your account number and sort code number if paying by direct debit, BACS details, or other electronic payment methods such as Paypal.
  7. For marketing purposes you maybe asked for your Twitter, Facebook and Website, this is optional.
  8. Alcohol. You maybe asked to prove that you are over 18 years old. You may be asked for copies of a passport/birth certificate or other that proves your birth date.
  9. We will also collect your account login and password details if you have chosen to order online
  10. When you shop with us online we will collect: Information about your online purchases (for example, what you have bought and when. This information maybe used to offer bespoke offer or substitutes for out of stock products.
  11. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the Internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our Website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our Website ("User Information"). We may collect this information even if you do not register with us.
  12. Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)
  13. When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect your feedback and contributions to surveys.

How we Use your Data

  1. Manage the account you hold with us
  2. Process your orders and refunds
  3. Make your deliveries
  4. To notify you of similar goods and services that may be of interest to you. You may opt out of receiving these marketing communications.
  5. If you consent we may pass your details to selected suppliers who may contact you to market their goods to you
  6. If you consent we may contact you through your social media accounts for marketing purposes
  7. To administer our Website
  8. For statistical purposes to improve this Website and its services to you;
  9. To serve Website content and advertisements to you We use cookies and similar technologies on our Websites and Mobile Apps to improve your customer experience

How we use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. If you have allowed cookies in your web browser, a file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: Whenever you are asked to fill in a form on our website be aware there may be a 'subscribe option' which you should leave un-clicked if you do not want the information to be used by anybody for direct marketing purposes You may opt out of receiving marketing emails by using the unsubscribe link on any correspondence from us; alternatively you can change your subscription preferences using the 'edit my preferences' link contained in our marketing emails. You can also contact us directly to let us know.

Why do we process your personal data in this way?

We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy and help you with any orders and refunds you may ask for.

When we share your data with third parties

We will use a card payments company to store your card data for future transactions and to process payments. They will hold the data until the expiry date of the card and the system is fully PCI compliant (PCI level 1) so your data is secure. We may share your name, address, telephone numbers, email addresses and pertinent delivery information with delivery partners and logistics planning and communications partners for delivery purposes In assessing your request for delivery of goods from us we may make enquiries about you including searching records held by credit reference agencies. We may also check your details held on security alert and fraud prevention schemes if applicable. We may need to pass your address, phone number and email address to the relevant food safety authorities in the event of a product recall. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so. We respect your privacy. The personal information that you give us is held with care and in utmost security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.

Your Rights & Choices

Under the Data Protection Act 1998, you have the right to see the personal data we hold about you. This is called a Subject Access Request. If you would like a copy of the personal data we hold about you, please write to: Data Protection Officer, Suma Wholefoods, Unit G15, Lacy Way, Lowfields Business Park, Elland, HX5 9DB You can also email us at info@suma.coop

Your right to be forgotten

Individuals have a right to have personal data erased and to prevent processing in specific circumstances:

  1. Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
  2. When the individual withdraws consent.
  3. When the individual objects to the processing and there is no overriding legitimate interest for continuing the processing.
  4. The personal data was unlawfully processed (ie otherwise in breach of the GDPR).
  5. The personal data has to be erased in order to comply with a legal obligation

If these circumstances are met and you would like your data to be erased, please write to: Data Protection Officer, Suma Wholefoods, Unit G15, Lacy Way, Lowfields Business Park, Elland, HX5 9DB

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.
Google Analytics Google (www.google.com) operates the Google Display Network a collection of millions of websites and mobile applications that are powered by display advertising, including many Google services like YouTube. Google also operates the DoubleClick digital advertising platform: the ad technology foundation to create, transact, and manage digital advertising for the worlds buyers, creators, and sellers. The DoubleClick platform includes the DoubleClick Advertising Exchange and Double Click Bid Manager. To learn more about how we collect and use information for online advertising, please visit: https://about.google/intl/en/ Detected tracker URLs: https://www.google-analytics.com/r/collect?v=1&_v=j81&a=6184